Last Updated: 11 February 2026
This Return, Refund & Cancellation Policy (“Policy”) governs cancellation, return and refund of orders placed on Anmol Ghar (“Platform”, “Website”, “we”, “our”, “us”). By placing an order on the Platform, you agree to this Policy.
This Policy forms part of and must be read together with our Terms & Conditions, Shipping Policy, and other policies published on the Platform.
1. PLATFORM ROLE (MARKETPLACE DISCLOSURE)
Anmol Ghar is a multi-vendor marketplace platform where products are listed and sold by independent third-party sellers (“Vendors”). Anmol Ghar facilitates order placement, customer support, payment processing and shipping coordination through third-party logistics partners.
Unless a product is expressly identified as “Sold by Anmol Ghar”, Anmol Ghar is not the manufacturer, seller, reseller, distributor or importer of products sold by Vendors. Product quality, authenticity, manufacturing, packaging, labeling, warranty, legality, and compliance obligations remain primarily the responsibility of the respective Vendor and/or manufacturer.
2. GENERAL PRINCIPLE AND FAIR USE
Anmol Ghar follows a fair and reasonable return/refund model. However, returns and refunds are not unconditional. Returns and refunds are permitted only in genuine cases and are subject to verification, inspection and applicable law.
Anmol Ghar reserves the right to deny any request where the claim appears inconsistent, unverifiable, suspicious or fraudulent, or where the returned product does not match the product shipped.
3. IMPORTANT: NO EXCHANGE / NO REPLACEMENT
Anmol Ghar currently does not offer exchange or replacement of products.
Where a return request is approved, the eligible resolution shall be refund only, subject to return pickup/verification and this Policy.
4. RETURN / REFUND WINDOW
Unless a different return window is mentioned on the product page, customers must raise a request within 24 hours of delivery for any issue relating to wrong product, missing item, incomplete order, damaged product, leakage, expired product (where applicable), or defective/non-working product.
Requests raised after the allowed time window may not be accepted.
5. ELIGIBLE REASONS FOR RETURN / REFUND
Return and refund may be considered only in the following situations:
(a) the customer received a wrong product;
(b) the order is incomplete or accessories/freebies are missing;
(c) the product was received in damaged condition, leaked condition, or broken condition;
(d) the product is defective or non-working (where applicable);
(e) the product is expired at the time of delivery (where expiry is applicable).
Anmol Ghar may request supporting evidence and conduct verification before approving any such request.
6. RETURNS FOR “CHANGE OF MIND” (CUSTOMER CHOICE RETURNS)
To keep pricing fair and shipping sustainable, Anmol Ghar does not guarantee returns for reasons such as “change of mind”, “did not like the product”, “ordered by mistake”, “size/colour preference”, or similar reasons, unless the product page specifically mentions that such returns are allowed.
Where a product is eligible for customer-choice return, the return shall be accepted only if the product is unused, untampered, and returned in original packaging with all tags/accessories intact, and the return shipping cost shall be borne by the customer.
7. RETURN SHIPPING COSTS
Anmol Ghar follows the below structure for return shipping charges:
(A) Vendor/Delivery Fault Cases
If the return is approved due to wrong product, missing item, damaged product, leakage, expired product, or defective product, Anmol Ghar may arrange return pickup at no additional cost to the customer, subject to verification.
(B) Customer Choice Returns
If the return is requested for reasons other than defect/damage/wrong/missing, the return shipping charges shall be borne by the customer. Anmol Ghar will arrange the return shipping, and the return shipping charges shall be deducted from the refund amount.
8. CANCELLATION POLICY
Cancellation is permitted only before the order is dispatched.
Once an order is dispatched, cancellation may not be possible because shipping costs and operational processing are already incurred.
If a customer requests cancellation after dispatch, it shall be treated as a return request and handled as per this Policy, including deductions for return shipping charges, COD charges (if applicable), and other non-recoverable costs.
9. REFUSAL OF DELIVERY AND RTO (RETURN TO ORIGIN)
If a customer refuses delivery, remains unavailable, provides incorrect address details, or fails to accept delivery after multiple delivery attempts, the shipment will be returned to origin (RTO). Orders returned to origin will be cancelled automatically.
For prepaid orders returned to origin, refunds (if applicable) shall be initiated only after the returned package is received back and verified. In such cases, return shipping charges and non-recoverable handling costs shall be deducted from the refund.
Repeated refusals or repeated RTO patterns may result in restrictions on COD availability, order limits, or account suspension.
10. NON-RETURNABLE / NON-REFUNDABLE PRODUCTS
Certain categories are generally non-returnable due to hygiene, safety, perishability or regulatory reasons. Such items may include, without limitation, perishable goods, handmade food items, personal care items, cosmetics, perfumes, innerwear, sealed items once opened, customised/personalised products, and products clearly marked as “Non-Returnable” on the product page.
However, this does not affect the customer’s rights in cases where the product delivered is wrong, damaged, defective or materially different from what was ordered.
11. CONDITION REQUIREMENTS FOR ACCEPTING A RETURN
Where a return is approved, the product must be returned in the same condition as delivered. The product must be unused, unwashed, unaltered, and returned with original packaging, tags, manuals, warranty cards, accessories, freebies and any other items originally supplied with the order.
If the returned product fails inspection, including due to missing parts, signs of use, mismatch, tampering, or replacement with another item, the return may be rejected and no refund shall be provided.
12. UNBOXING VIDEO REQUIREMENT (MANDATORY FOR CLAIMS)
For any claim relating to wrong product, missing item, incomplete order, damaged product, leakage, expired product, or defective product, customers must provide a clear unboxing video as proof, wherever requested by Anmol Ghar.
The unboxing video must meet the following conditions:
- The video must be recorded before opening the package, clearly showing the outer packaging, seal/tape condition, and shipping label.
- The video must be continuous and uninterrupted from start to finish. No cuts, pauses, edits, fast-forwarding, screen recording, transitions or missing footage will be accepted.
- The recording must not contain any blank screen, blackout, unclear footage or camera-off portions at any point.
- The product and the issue (damage/defect/wrong item/missing item) must be clearly visible in the video.
- Claims submitted without a valid unboxing video, or with an incomplete/edited video, may be rejected.
Where the claim is about a defective/non-working product, customers may additionally be required to provide a short video clearly demonstrating the defect or non-working condition.
13. VERIFICATION PROCESS BEFORE APPROVAL
Anmol Ghar follows a verification-first process. Return/refund requests are not automatically approved.
The process generally includes: (i) customer raises request, (ii) customer provides proof, (iii) Anmol Ghar verifies internally and may consult vendor/courier partner, and (iv) approval or rejection is communicated.
Anmol Ghar reserves the right to reject any request where evidence is insufficient, inconsistent, unverifiable, or where fraud is suspected.
14. RETURN PICKUP AND SELF-SHIPPING
If a return is approved, the product may be picked up through our logistics partners, subject to serviceability.
In limited cases, customers may be required to self-ship the product to a return address. Unless expressly agreed in writing, Anmol Ghar shall not be responsible for self-shipping costs incurred by the customer.
15. REFUNDS AND INSPECTION
Refunds are processed only after the return request is approved and, where applicable, the returned product is received and successfully verified.
Refunds will be processed to the original payment method used for the order.
Where a refund is approved without requiring return pickup (for example, low-value items), such decision shall be solely at the discretion of Anmol Ghar and does not create a general right for customers to demand refunds without return.
16. REFUND TIMELINES
After approval, refund timelines typically are:
- UPI/wallet/card/net banking: approximately 7–10 business days
- COD orders: refund may be processed via bank transfer/UPI, and customers may be required to provide correct details
Actual timelines depend on the payment gateway and banking systems and are outside Anmol Ghar’s direct control.
17. DEDUCTIONS FROM REFUNDS
Refunds may be subject to deductions such as return shipping charges in cases including but not limited to:
- customer refusal of delivery
- return requested for reasons not attributable to vendor/platform
- cancellation requested after dispatch
- RTO due to incorrect address/unavailability
- return shipping arranged by Anmol Ghar for customer-choice returns
- COD charges (if applicable)
- non-recoverable payment gateway charges (where applicable)
18. ORDERS CANCELLED DUE TO NON-SERVICEABLE PIN CODE
In rare cases, an order may be placed successfully but later found to be non-serviceable by courier partners. In such cases, Anmol Ghar reserves the right to cancel the order. If payment has been received, the amount shall be refunded to the original payment method.
19. MISUSE, FRAUD AND ACCOUNT ACTION
Anmol Ghar actively monitors for misuse including false damage claims, item swapping, missing item fraud, repeated COD refusals, and excessive return patterns.
We reserve the right to reject refund requests if the claim appears fraudulent, inconsistent, or unsupported by evidence, or if the returned product is found to be used, tampered with, altered, missing parts, or not matching the original product shipped.
Where misuse is suspected, Anmol Ghar may restrict COD, suspend accounts, block future orders, and/or take legal action as permitted by law.
20. DISPUTES AND FINAL DECISION
Anmol Ghar may facilitate dispute resolution between the customer and the Vendor. However, approval of any return or refund shall depend on the facts of the case, evidence submitted, internal verification, vendor confirmation, courier partner verification, and applicable laws.
The decision of Anmol Ghar shall be final, subject to the customer’s statutory rights under applicable law.
21. CUSTOMER SUPPORT
For cancellation, return or refund requests, customers may contact:
Email: contact@anmolghar.com
Working Hours: 9 AM to 6 PM IST