Terms & Conditions

Last Updated: 10 February 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website Anmol Ghar (“Platform”, “Website”, “we”, “our”, “us”), including any pages, features, tools, services, customer support, and marketplace services provided through it.

By accessing, browsing, registering, purchasing, listing products, or using any part of the Platform, you agree to be legally bound by these Terms. If you do not agree, please do not use the Platform.

1. ABOUT ANMOL GHAR

Platform Name: Anmol Ghar
Business Type: Sole Proprietorship
Jurisdiction City: Varanasi, Uttar Pradesh, India
Email: contact@anmolghar.com

Anmol Ghar is an online marketplace platform where third-party sellers (“Vendors”) list products for sale and customers (“Customers”) purchase products through the Platform.

2. DEFINITIONS

For the purpose of these Terms:

“Platform” means the Anmol Ghar website and related services.
“User” includes any visitor, customer, vendor, or registered user.
“Customer” means a user who purchases products through the Platform.
“Vendor” / “Seller” means a third-party merchant selling products through the Platform.
“Product(s)” means goods listed by Vendors.
“Order” means a Customer’s confirmed purchase request placed through the Platform.
“Delivery Partner” means any third-party courier/logistics service used to deliver orders.
“Policies” includes all related policies such as Return Policy, Shipping Policy, Privacy Policy, Vendor Policy, etc.

3. PLATFORM ROLE – MARKETPLACE DISCLOSURE

3.1 Anmol Ghar is a marketplace platform. The products listed on the Platform are sold by independent Vendors.

3.2 Unless explicitly mentioned as “Sold by Anmol Ghar”, Anmol Ghar is not the manufacturer, owner, seller, reseller, distributor, or importer of products listed by Vendors.

3.3 Product descriptions, quality, quantity, safety, labeling, warranty, legality, and compliance are primarily the responsibility of the Vendor.

3.4 Anmol Ghar may facilitate:

order placement
payments
customer support
shipping through third-party logistics
returns coordination (where applicable)

However, such facilitation does not make Anmol Ghar the seller or manufacturer of Vendor products.

4. ACCEPTANCE OF ELECTRONIC RECORD

These Terms constitute an electronic record under the Information Technology Act, 2000, and do not require physical or digital signatures.

5. ELIGIBILITY

By using the Platform, you confirm that:

you are at least 18 years old, or
you are using the Platform under supervision of a parent/guardian.

6. ACCOUNT REGISTRATION AND SECURITY

6.1 You may need to create an account to place orders or access certain services.

6.2 You agree to provide accurate and complete information.

6.3 You are responsible for maintaining confidentiality of your login credentials and for all activities under your account.

6.4 You agree to notify us immediately if you suspect unauthorised access.

6.5 We may suspend or terminate accounts if we detect:

fraud or suspicious activity
false information
policy violations
misuse of the Platform

7. USER OBLIGATIONS AND PROHIBITED ACTIVITIES

You agree that you will not:

violate any applicable law
misuse the Platform or attempt unauthorised access
upload viruses, malware, or harmful code
scrape, copy, extract, or harvest Platform data
post abusive, defamatory, obscene, or unlawful content
submit fake reviews or manipulate ratings
place orders for fraudulent purposes
misuse refund/return policies

Violation may result in account suspension, order cancellation, and legal action.

8. PRODUCT LISTINGS, INFORMATION AND PRICING

8.1 Product listings are provided by Vendors.

8.2 Anmol Ghar does not guarantee that product descriptions, images, or specifications are always accurate, complete, or error-free.

8.3 Product images are for representation only. Actual product may differ due to packaging updates, lighting, or manufacturing changes.

8.4 Prices, offers, discounts, and availability may change without prior notice.

8.5 In case of an error (wrong price, incorrect stock, wrong listing, etc.), the Platform and/or Vendor may cancel the Order and process refund (if payment was received).

9. ORDER PLACEMENT AND ACCEPTANCE

9.1 When you place an Order, it is considered an offer to purchase.

9.2 An Order is confirmed only after:

successful payment (where applicable), and
the Vendor accepts/ships the Order.

9.3 Orders may be cancelled before dispatch due to:

stock unavailability
pricing errors
delivery restrictions
suspicious/fraudulent activity
policy violations

9.4 If your Order is cancelled after payment, the paid amount will be refunded as per our Return, Refund and Cancellation Policy.

10. PAYMENTS

10.1 Payments may be processed through third-party payment gateways.

10.2 Anmol Ghar does not store complete card details. Payment data is handled by the payment gateway and your bank.

10.3 Payment failures, delays, chargebacks, or banking issues are subject to gateway/bank timelines.

10.4 If a payment is deducted but Order is not confirmed, the amount will be reversed/refunded as per payment gateway timelines.

11. SHIPPING AND DELIVERY

11.1 Shipping is arranged by Anmol Ghar using third-party logistics/delivery partners.

11.2 Delivery timelines shown on the Platform are estimated and may vary due to:

courier delays
address issues
weather conditions
government restrictions
festivals/peak seasons
force majeure events

11.3 Customers must provide accurate delivery address, pin code, and contact number.

11.4 If delivery fails due to wrong/incomplete details, unreachable phone number, or refusal to accept delivery, the Order may be:

returned to origin, and/or
cancelled with deductions (shipping charges may not be refundable).

11.5 Risk of loss passes to the Customer upon successful delivery.

For additional details visit our Shipping Policy.

12. RETURNS, REFUNDS AND CANCELLATIONS

12.1 Return/refund eligibility depends on:

product category
vendor policy
platform policy
applicable law

12.2 Certain products may be non-returnable including but not limited to hygiene products, innerwear, perishable goods, customised items, etc…

12.3 Returns may be denied if:

product is used, damaged, or missing parts
original packaging is missing
return request is outside the allowed window
the issue is not covered under policy

12.4 Refunds (where approved) will be processed to the original payment method.

12.5 Refund timelines may vary depending on the payment gateway and bank.

For more additional details, visit our Return, Refund and Cancellation Policy.

13. PRODUCT LIABILITY DISCLAIMER

13.1 Marketplace Disclaimer:
Anmol Ghar is a marketplace platform connecting Customers and Vendors. Unless explicitly stated as “Sold by Anmol Ghar”, the products are sold by third-party Vendors.

13.2 No Manufacturer Liability:
Anmol Ghar is not the manufacturer of products listed by Vendors and does not control manufacturing, packaging, labeling, storage by Vendors, or quality assurance processes.

13.3 Vendor Responsibility:
The Vendor is solely responsible for:

product quality and safety
legal compliance (including labeling and consumer laws)
manufacturing defects
expiry dates (if applicable)
authenticity and non-counterfeit assurance
warranties and guarantees
after-sales service (if applicable)

13.4 No Guarantee of Fitness:
To the maximum extent permitted by law, Anmol Ghar disclaims any warranty that a product will be fit for a particular purpose, unless such warranty is expressly provided by the Vendor/manufacturer.

13.5 Limitation for Product-Related Claims:
In the event of any claim relating to a Product, including but not limited to:

injury, allergic reaction, adverse health effect
manufacturing defect
product misuse
incorrect labeling or missing statutory disclosures
counterfeit, expired, or tampered products
safety hazards
non-compliance with Indian laws or regulatory standards

the Customer acknowledges and agrees that such claims shall be solely and exclusively between the Customer and the Vendor and/or the manufacturer of the Product.

To the maximum extent permitted under applicable law, Anmol Ghar shall not be liable for any such Product-related claims, including any damages, losses, costs, or injuries arising out of the use, consumption, or reliance on any Product purchased through the Platform.

Anmol Ghar’s role in such cases shall be limited to facilitating communication and support between the Customer and the Vendor and/or manufacturer, and processing returns/refunds strictly as per the applicable Platform policies.

13.6 Customer Responsibility:
Customers must:

read product details carefully
verify sizing, ingredients, warnings, usage instructions
ensure the product suits their requirements
use products as per manufacturer instructions

13.7 Statutory Rights:
Nothing in this clause limits any non-waivable statutory rights available to Customers under the Consumer Protection Act, 2019 and other applicable laws.

14. WARRANTIES AND AFTER-SALES SUPPORT

14.1 Warranty (if any) is provided by the Vendor/manufacturer.

14.2 For warranty claims, Customers may be required to:

contact the Vendor/manufacturer directly, or
provide proof of purchase.

14.3 Anmol Ghar may assist in communication but does not guarantee warranty approval.

15. REVIEWS, RATINGS, AND USER CONTENT

15.1 If you submit or upload any content (reviews, ratings, feedback, forms, comments, messages, etc.), you confirm that:

you have the legal right to share it
it does not violate any law or third-party rights

15.2 Contents must be genuine, relevant, and lawful.

15.3 We may remove contents that are:

abusive or defamatory
misleading or spam
promotional
unrelated to the product

15.4 By submitting content, you grant Anmol Ghar the right to display and use it for Platform operations and improving the Website.

16. INTELLECTUAL PROPERTY

16.1 All content on the Website including text, graphics, logos, designs, images, videos, and software belong to Anmol Ghar.

16.2 Vendors retain ownership of their trademarks and product images but grant Anmol Ghar a limited license to display such content for marketplace purposes.

16.3 Users may not copy, reproduce, distribute, sell, modify, or exploit any Platform content without written permission.

17. PROHIBITED AND RESTRICTED PRODUCTS

Vendors must not list products that are illegal, restricted, or prohibited under Indian law, including but not limited to:

narcotics or controlled substances
weapons, ammunition
counterfeit or pirated goods
products violating IPR
hazardous items prohibited for courier transport
any item prohibited under applicable laws

We reserve the right to remove such listings, suspend the Vendor accounts and take legal action against the Vendor..

18. VENDOR OBLIGATIONS

Vendors agree to:

ensure products are genuine and not illegal, restricted, or prohibited under Indian law
provide correct product listings, pricing, and stock
ensure products are legal and compliant
comply with all applicable laws including GST, consumer protection, labeling rules, and product safety standards
dispatch orders on time
cooperate in returns/refunds
pay applicable taxes (including GST)
maintain quality standards
avoid misleading claims and deceptive advertising
respond to customer queries within reasonable time

Anmol Ghar may charge Vendors commission, service fees, or subscription fees as per Vendor Agreement.

19. FRAUD, MISUSE, AND PLATFORM PROTECTION AND RIGHTS

We reserve the right to:

cancel orders suspected of fraud
remove listings or content that violates policies
block accounts for suspicious activity
limit access to any User for security reasons
restrict COD or refund options
require additional verification
deny refunds in cases of policy abuse
modify Platform features or policies without prior notice

20. DISCLAIMERS

20.1 The Platform is provided on an “as is” and “as available” basis.

20.2 We do not guarantee that:

the Website will be uninterrupted or error-free
the content will always be accurate or updated
the Website will be free from harmful components

20.3 We do not guarantee:

accuracy of vendor listings
availability of all products
delivery within exact time

20.4 We are not responsible for:

internet issues
payment gateway downtime
courier delays beyond reasonable control

21. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

21.1 Anmol Ghar shall not be liable for:

indirect, incidental, special, consequential damages
loss of profit, loss of business, loss of data

21.2 Anmol Ghar shall not be liable for:

vendor product defects
counterfeit products
incorrect descriptions
non-compliance by vendor/manufacturer
allergic reactions or misuse by customer
manufacturing defects

21.3 Maximum Liability:
If Anmol Ghar is held liable for any claim, the maximum liability shall not exceed the amount paid by the Customer for the specific Order giving rise to the claim.

22. INDEMNITY

You agree to indemnify and hold harmless Anmol Ghar from any claims, losses, damages, penalties, and expenses arising from:

your violation of these Terms
your misuse of the Platform
Vendor’s breach of laws and Platform’s terms and conditions and other policies including but not limited to product defects, counterfeit products, or misleading listings
infringement of third-party rights

23. FORCE MAJEURE

Anmol Ghar shall not be liable for failure or delay caused by events beyond reasonable control including natural disasters, government actions, strikes, courier disruptions, payment gateway failures, or internet outages.

24. TERMINATION AND SUSPENSION

We may suspend or terminate access to the Platform without notice if:

you violate these Terms
your activity is fraudulent
you misuse the Platform
required by law

25. CHANGES TO TERMS

We may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the Platform means you accept the updated Terms.

26. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts in Varanasi, Uttar Pradesh.

27. GRIEVANCE / CUSTOMER SUPPORT

For complaints, queries, or support:

Email: contact@anmolghar.com
Working Hours: 9 AM to 6 PM IST